Terms and Conditions
LED GLOBAL SUPPLY Terms and Conditions
LED Lighting orders can be placed online or by calling us toll free at: (800) 541-‐5006
Phone orders may be placed from 8 am to 5pm Pacific Standard time. Monday through Friday.
For larger orders, we suggest calling for assistance to insure your order is correct.
Feel free to order online anytime.
Custom LED Lighting Orders
LED Global supply can offer special orders, such as custom kelvins and beam angles. Extra lead times may apply.
If you would like to cancel a lighting order and we are able to do so before it ships, there will be no additional cost. If your order has shipped, it can not be cancelled, and is subject to the return policy.
If you have any questions about your order, email them to Info@ledglobalsupply.com Please email any and all technical assistance questions to Support@ledglobalsupply.com- your email will be answered by our Technical Department within 24 hours.
We do not ship to P.O. Boxes.
Since we are an internet Company, our inventory is dynamic and subject to change at any time.
Larger Quantities may require additional lead time for shipping.
Orders will ship FED EX Ground. Expedited shipping is available upon request. Expedited shipping must be called in for additional costs. Special rates would apply.
If your return qualifies, we will issue an RMA number and provide you with an address and return instructions. We must receive the product with 14 days of RMA issuance.
You may return products within 15 days of shipment date, subject to the following:
All returns and exchanges must include a copy of the invoice or order number.
All returns must be approved by LEDGLOBALSUPPLY.com and the Return Merchandise Authorization ('RMA") number you are issued must be clearly marked on the outside of the box.
Return product must not have been used, installed or modified in any way. They must be in their original cartons and boxes and shipped with sufficient packaging material to ensure that they are resalable. All ancillary items must also be returned and be in salable condition.
Return shipping is the responsibility of the customer.
Special orders and custom kelvins and custom beam angles products are sold as a final sale. These orders are non-returnable/non -refundable under any circumstances.
Cut products, such as strip lighting is non refundable.
Special orders and sales are non-refundable/non-returnable
After 15 days, a restocking fee of 20% may be applicable, plus the cost of the shipping will be withheld from the refund for products without manufacturer's defect.
We are not responsible for product returned without an RMA number.
LED Global Supply reserves the right to substitute comparable brands and styles, and repair or refurbish warranty products if necessary
to satisfy the warranty exchange, based on stock on hand.
All orders over $ 2000.00 are non-refundable for credit under any circumstances and do not qualify for our 15-day money-back program.